This is like a worst case scenario, super sucky situation and it needs to be sorted asap! Best thing to do is take a few snaps of it with your phone or camera and send them through along with any details about the fault and your order number to email@example.com. We will prioritise this, assess the damage double quick time and contact you with a solution. Please no unicorn tears! We just couldn't handle it! Plus, they need to be saved for better things!